Support
Last updated: September 26, 2026 · Version 1.0
Need help with your journey? Contact Zach Mackay with a description of what happened and we’ll help you work through it.
You can also write directly to index-hearty6c@icloud.com. No GitHub account is needed.
What to include
- Your device model, iOS or iPadOS version, and app version from App Info.
- The mode and destination, and the steps that led to the issue.
- A screenshot if it helps. App Info also has an optional Export diagnostics button; review the file before sending it.
Please don’t send passwords, payment details or your Apple Account sign-in information.
My progress or puzzle is missing
Progress saves on your device. Open Continue Journey to return to your most recently played puzzle. Starting a different puzzle replaces that active board; your completed progress remains. Avoid uninstalling the app or clearing its data while troubleshooting, as this can remove the local save.
App Info lets you export a save backup and import it on another installation. Importing replaces the current earned progress. There is no automatic account or cloud sync. Without a backup, we cannot retrieve a deleted local save from a server.
The globe isn’t showing the destination
Use Recenter destination to bring the selected stop back into view. Drag horizontally or vertically to explore and use Zoom in or Zoom out to change the view. The destination card identifies the selected stop; country markers represent countries, rather than every city within them.
What works offline?
Campaign, Daily and Free Play work without a connection once the app is installed. Purchases, restoring paid items and opening website links require internet access. If progress cannot be saved, free some device storage and export a backup from App Info.
World Wide Club and permanent purchases
The app has no ads. World Wide Club offers monthly or annual access to all board, Earth and vehicle cosmetics, theme packs and three premium journeys. Try the first scene in each journey free. Prices and availability come from the App Store. Earned coins and permanent cosmetic unlocks are part of your local progress.
For subscriptions or eligible permanent items, connect to the internet, use the same Apple Account that made the purchase, and choose Restore purchases in the shop. Save backups transfer earned progress; they do not grant paid ownership. Pending purchases unlock after Apple confirms them.
Manage or cancel membership from Shop → Club → Manage subscription, or in your Apple Account subscriptions. Cancelling stops the next renewal; access continues for the remaining paid period. Once access ends, member-only looks return to defaults. Earned items, permanent purchases, journey progress and collected postcards remain. You may finish a puzzle already started. Restoring membership restores access, while progress on another device requires your save backup.
For billing or refund requests, use Apple’s purchase support. For an item that remains locked after a confirmed purchase and restore, email us with the item name and app version.
Accessibility and controls
Trace words in a straight line, including backwards and diagonally. You can choose a board size in Free Play. The app follows the device’s reduced-motion setting. Tell us about any control, contrast or screen-reader issue that makes it harder to play.